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persona

Customer Service Agent

Handle 80% of support tickets without hiring anyone

ShopifyGorgiasWhatsApp

What this does

A complete customer service persona that handles common support requests: order status, returns, exchanges, product questions, and shipping inquiries. Integrates with Shopify for real-time order data and Gorgias for ticket management. Escalates complex issues to you with full context.

What's included

  • Auto-resolve common tickets (order status, tracking, returns)
  • Shopify order data integration for real-time answers
  • Gorgias ticket management
  • WhatsApp support channel
  • Smart escalation with context summary
  • Customer sentiment detection
  • Configurable response tone and policies
  • SOUL.md + MEMORY.md for consistent personality

Setup guide

  1. 1Install the persona in your OpenClaw instance
  2. 2Connect Shopify for order data access
  3. 3Connect Gorgias for ticket management
  4. 4Configure return/exchange policies in config.json
  5. 5Set up WhatsApp Business channel (optional)
  6. 6Test with sample support scenarios

FAQ

What happens when it can't handle a ticket?
It escalates to you with a full summary: customer history, sentiment score, and suggested resolution. You never lose context.
Can it process refunds automatically?
By default, no. It drafts refund recommendations for your approval. You can enable auto-refunds for orders under a configurable threshold.

$59

One-time purchase

Security reviewed & verified
Instant download after purchase
~25 min setup

$59

One-time purchase