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persona

Customer Service Agent

Handle 80% of support tickets without hiring anyone

ShopifyGorgiasWhatsApp

What this does

A complete customer service persona that handles common support requests: order status, returns, exchanges, product questions, and shipping inquiries. Integrates with Shopify for real-time order data and Gorgias for ticket management. Escalates complex issues to you with full context.

B

Bram

Verified

Shopify Store Owner

Built these tools to replace $247/mo in Shopify apps. Now sharing them on DropClaw.

8 tools on DropClaw

What's included

  • Auto-resolve common tickets (order status, tracking, returns)
  • Shopify order data integration for real-time answers
  • Gorgias ticket management
  • WhatsApp support channel
  • Smart escalation with context summary
  • Customer sentiment detection
  • Configurable response tone and policies
  • SOUL.md + MEMORY.md for consistent personality

How to use this persona

Buy once, use with any AI. Pick your platform below.

  1. 1Go to claude.ai → Projects → Create new project
  2. 2Upload all files from the download (SKILL.md, SOUL.md, MEMORY.md)
  3. 3Start chatting with the prompt below

Copy-paste your first prompt

Set up customer service for my Shopify store at [your-store.myshopify.com]. Our return policy is [X days]. Free shipping over $[X]. Here are our 5 most common support questions: [list them]. Draft responses for each.

FAQ

What happens when it can't handle a ticket?
It escalates to you with a full summary: customer history, sentiment score, and suggested resolution. You never lose context.
Can it process refunds automatically?
By default, no. It drafts refund recommendations for your approval. You can enable auto-refunds for orders under a configurable threshold.

$59

One-time purchase

Security reviewed & verified
Instant download after purchase
~25 min setup

$59

One-time purchase